GUEST INFORMATION

Booking policies

Here is what to expect when requesting a direct stay at Cozy Central Hoi An Boutique Hotel.

Arrival and departure

Check-in begins at 14:00. Check-out is by 12:00. Please ask reception in advance about a different time; requests depend on availability.

Booking confirmation

You can request a reservation without entering card details or paying a deposit on this website. A request becomes a confirmed booking once the hotel checks availability and sends you confirmation.

Payment

Only the Standard Rate is offered for direct booking. The website does not collect payments or card details. Payment is handled at the hotel; ask reception which methods are available for your stay.

Changes, cancellations and extras

Contact reception with your booking reference to discuss a change or cancellation. Any applicable terms, extra guest or child charges, and optional service fees will be confirmed for your reservation. The hotel is smoke-free and does not accommodate pets.

Website statistics

We record a random session identifier and the source, medium and campaign that brought a visit to our website. This helps us understand visits and reservation requests. The statistics feature does not collect card details, full browsing URLs or IP addresses. It respects your browser’s Do Not Track setting. Your session source may be attached to your booking for the hotel team to review.